Senior Support Systems Engineer M/V/X

Description de la fonction

We are seeking a technically confident engineer who enjoys working at the intersection of complex systems, customers, and real-world mission challenges. This position is ideal for someone who thrives on solving complex system-level challenges, leading technical discussions with authority, and ensuring customers successfully integrate, operate, and gain maximum value from Simera's products. You will take ownership of high-impact technical issues, contribute to continuous improvement across our support processes and products, and help build a strong, collaborative support culture as we deliver mission-critical solutions in real-world environments. This role is particularly suited to engineers who are comfortable operating beyond a single discipline and enjoy understanding how systems behave in real-world environments.

Job Purpose:

Support successful customer mission outcomes by owning complex technical support and system-level integration activities for Simera Sense products, while contributing to the development of a scalable and effective Systems & Mission Support capability.

Responsibilities:

· Enhance customer satisfaction and retention by resolving technical issues efficiently, reducing repeat problems and support costs, and minimising escalations through strong first-time resolution.

· Serve as the primary technical interface for customers, confidently leading complex integration and performance discussions, guiding correct implementation, proactively identifying risks, and owning resolution of high-impact technical issues while communicating effectively across diverse technical audiences.

· Diagnose and resolve cross-system issues, interpret performance data into actionable insights, and build a deep understanding of Simera product behaviour in real-world mission environments.

· Take ownership of technically complex or ambiguous problems, driving them through to resolution even when system-level behaviour is not fully understood.

· Independently manage high-impact technical issues, escalating with clear analysis when necessary, while owning technical direction and coordinating stakeholders to ensure structured resolution and anomaly investigation.

· Collaborate closely with engineering, production, and commercial teams to clearly communicate customer challenges and align customer needs with internal capabilities to support effective issue resolution.

· Improve customer support effectiveness by strengthening support, escalation, and knowledge-management processes while documenting solutions, lessons learned, and recurring issues to build robust internal documentation and support materials.

· Provide technical leadership within the team by mentoring junior members, guiding problem-solving approaches, and strengthening shared ownership of customer support activities.

· Embed continuous improvement by capturing and sharing real-world customer feedback with engineering and product teams to enhance product robustness and deliver better customer outcomes.

Profil

Required Qualifications:

Bachelor's Degree in Engineering, Systems Engineering, Applied Science, Physics

Required Experience:

· 5-8 years of experience in technical, systems, or engineering roles

· Experience working with complex, multidisciplinary systems (e.g. optics, electronics, software, or integrated products)

· Strong system-level understanding, including interfaces, requirements, and performance trade-offs

· Experience supporting customers or external stakeholders in technical environments

· Exposure to product integration into larger systems

· Experience diagnosing and resolving complex technical issues

· Cross-functional experience working with engineering and production teams

· Some experience mentoring or supporting junior engineers

Recommendations:

· Postgraduate qualification (e.g. MSc, MEng, or equivalent) in Aerospace, Mechanical, Optical, or Systems Engineering, or a related field

· Experience with optical or imaging systems

· Exposure to high-reliability or safety-critical environments (e.g. aerospace, defence, advanced engineering systems)

· Experience operating in environments where system-level responsibility exists without full system ownership

· Experience in customer-facing technical roles

Special requirement(s):

· Willingness to travel locally and internationally as required

· Flexibility to support time-critical customer or technical issues when needed

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Avantages du poste

The opportunity to work on real-world space missions with global customers

A technically challenging role at the intersection of engineering, systems, and customer application

Exposure to complex system-level problems and mission-critical environments

A collaborative team environment with direct impact on product and customer outcomes

Competitive salary and benefits

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers