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Sales Support (h/f)

Réf 1209548

Actualisé le 06 juillet 2020 par ISABEL

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As Sales Support you are a part of a new, small and dynamic Sales team, reporting to the Manager of Product Marketing within the BU Identity and Security. We are looking for a highly motivated colleague with strong work ethics.

Your main responsibility will be to attract, convince and onboard new customers and to make this process as smoothly as possible for the customer. In a nutshell: you are a commercial driven person who is not afraid to interact with the customer, both via phone and email.

On a day-to-day basis, take ownership of the online customer acquisition process for SignHere; Manage the SignHere mailbox; Manage the end-to-end process with regards to the request for information brochures and the activation demo accounts; Answer to customer specific questions in relation to SignHere (telephone and e-mail); Log all customer activities and sales activities in a CRM system. Handle inbound support calls; Support marketing campaigns with outbound sales calls; Managing orders from intake to invoice in close cooperation with the finance team and the customer support team of Isabel Group; Support marketing with the setup of new marketing campaigns; Provide customer feedback to product marketing about customer experience and product related questions/remarks; Secure and plan customer meeting for the Business Development Manager; Prepare weekly reporting.
  • Commerce et support à la vente / Vente

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