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Customer Journey Expert KYC Tribe (h/f)

Réf 1226093

Actualisé le 06 août 2020 par ING BELGIE

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As a Specialist Customer Journey Expert (CJE) for KYC Services you are responsible for developing, managing, harmonizing and phasing out customer journeys (end-to-end client processes concerning commercial products, services, channel formulas, etc.)

As part of the KYC Services Tribe you work to build a safe society by preventing and fighting financial crime. You translate KYC policies and guidelines in journeys in collaboration with stakeholders throughout the entire bank in order to meet that purpose in a dynamic environment where the implementation of new technologies are key.

Strategy & Policy Makes a contribution to the strategy and policy regarding the development of customer journeys which fall within the scope of the tribe Acquires profound understanding of the ING KYC Policy and how it impacts our customers in order to create the best possible journeys for them Turning regulatory constraints and obligations into digital opportunities to delight customer experience   Driving & delivering change Managing complex projects with various stakeholders inside & outside the bank Ensuring an efficient communication via the different channels and touch points Understanding, challenging and being accountable for respecting business  principles and external regulation   Optionally acts in the role of Product Owner Defines and manages priorities for the Squad Defines vision for the squad/strategic tasks Delivers input for the Quarterly Business Review
  • Commerce et support à la vente / Support à la vente

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Mr Belgium Stepstone
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