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Service manager ERP (h/f)

Réf 1231190

Actualisé le 09 août 2020 par EXPERIS BELGIUM

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Context of the position You are responsible for managing the operational support, maintenance and development activities for the applications/software. The position combines management responsibilities with practical technical expertise. For the management part, you are responsible for personnel management, performance management and continuous service improvement. For these services, you will work closely with our internal organization and external partner(s) in order to jointly control, steer and improve the quality delivered. For this purpose, we are looking for a senior profile with a strong understanding of ERP in the field of management (management rather than execution) with experience in working with international external partner(s). Your responsibilities: Supervising and directing the various ERP teams to deliver IT services Setting and measuring performance targets and providing regular one-to-one feedback to those responsible for the various ERP teams Manage services and SLAs by supervising incident resolution, problem management, maintenance and improvement tickets collected by end users for assigned applications Developing relevant statistics, measuring and publishing the performance of the services provided and enabling continuous improvement activities in collaboration with peer groups Work closely with all IT management staff to identify, evaluate, select and implement specific information technologies that support business plans and IT strategies Ensuring that the department adheres to policies and procedures that comply with industry and regulatory policies Maintains a good understanding of technology and its application to achieve business objectives Monitoring and evaluating employee performance and providing ongoing coaching and development Assess users' need for support and proactive service, including analysis of opportunities to use available tools Act as a central point for communicating related system issues within the department and co...
  • Informatique / Services informatiques

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Mr Belgium Stepstone
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