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IT business partner 5FA / Project leader) (h/f)

Réf 1280031

Actualisé le 26 septembre 2020 par EXPERIS BELGIUM

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Your responsibilities include the following: Thanks to your knowledge of applications and database management systems, you are the point of contact for users for questions relating to the applications for which you are responsible and for which you provide technical and application support. By actively listening to the internal client, you are able to identify his functional needs and translate them into detailed (functional, technical) specifications (including system procedures and guidelines for system users). You evaluate, describe, specify and document IT application systems, develop application specifications, identify the required inputs and outputs (graphical user interfaces (websites), print outputs, screen layouts, ...) to meet user needs. You define and document the functional relationships between applications and participate in system integrations. Together with the other colleagues, you ensure an efficient follow-up of requests and solutions, and do not forget to record these in a structured way, possibly in a ticketing system (JIRA, ...). You attach the necessary importance to the maintenance and updating of documents, applications and technical procedures. If necessary, you give regular, tailor-made training courses to IT teams and users. When setting up and/or modifying applications, you ensure that the relevant applications are tested. You inventorise, measure and report user satisfaction on the use and availability of applications [under your responsibility] (SLAs, KPIs). If necessary, you work together with internal colleagues (development, support) and/or external partners to deal with requests and incidents. You have the skills to consult the appropriate databases for validation and information extraction. You manage and monitor the status of the project portfolio. Depending on the needs, you are involved in the implementation of projects.
  • Informatique / Services informatiques

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Nom de l'employeur
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Mr Belgium Stepstone
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