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Customer Success Manager (m/v)

Réf 1287800

Actualisé le 07 octobre 2020 par LINDACARE

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LindaCare is expanding its Customer Success team with a Customer Success Manager. Are you passionate about IT and healthcare? Does putting the customer first really mean something to you?

Are your ready to join a rapidly expanding and growing international company who is focused on helping clinicians improve patient outcomes?

Reporting to the Head of Product, the Customer Success Manager (CSM) will: Support the customer lifecycle from pre-sales, through implementation to post-sales as it relates to customer adoption, ongoing support, workflow optimization and expansion. CSMs are the main interface for all customerrelated inquiries and build relationships with all relevant stakeholders as trusted advisor. They are responsible for customer retention and the prevention of churn across our Customer base. The CSM must have a strong understanding of our Customers objectives and the ability to identify and articulate how our solution supports achievement of the Customers business goals. The CSM manages the customer experience across our Customer base, meeting agreed retention and usage targets. The CSM is responsible for understanding the `health¿ of our customers, ensuring they grow into LindaCare advocates.   Your responsibilities Support Business Development during the pre-sales phase with signing up new customers, by providing product demonstrations, gathering customer requirements, analysing the customer workflow and providing technical and clinical expertise, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe Drive adoption of LindaCare products within assigned accounts through continuous increase in added value leading to customer satisfaction and retention Work with the sales, clinical and development teams to facilitate a seamless customer and patient on-boarding process, ensuring a smooth `go live¿ and introduction for the Customer Work with customers to design their Customer Experience programs aligned with LindaCare philosophy and product capability whilst ensuring tailored to our Customers¿ business objectives and strategy so that the programs provides continued value to the Customer and drive long-term account satisfaction and growth in terms of numb...
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Nom de l'employeur
Personne de contact
Mr Belgium Stepstone
Mode de présentation

solliciteren via Web site

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