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Field Technician in Electromechanics (h/f)

Réf 1290097

Actualisé le 09 octobre 2020 par ARTEMYS

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For one of its clients (an international player active in the manufacturing of electrical devises and in the selling of related services) wiling to generate business growth in Belgium Artemys is looking for a Field Technician in electricity and/or mechanics and/or automation able provide technical phone support (electricity and/or automation) to various industrial clients.

As a technical support agent, you will become a strategic member of the back-office team within an international manufacturing company. This world player historically well-established on the Belgian market is currently sustaining its growth through the development of service-related and projects management offers. You will thus be responsible for the following tasks: You improve Customer Satisfaction by providing a high quality professional Primary Technical Support for Automation & Control matters. You resolve, close or escalate via phone technical customer queries particularly regarding technical information on industrial products, prices, discounts, application information during the pre-sales, sales & after-sales process. You ensure the customer is satisfied before closing any request. You produce a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns. You eventually detect sales opportunities while addressing customer support requests. You coordinate with relevant Quotation, Sales or Marketing contacts for special prices. You are willing to develop skills relating to new products, technologies and applications. You liaise between customers, after-sales and marketing regarding product quality returns. You are responsible for back-up (ideally in Dutch or French) of tasks performed in the Customer Care Center. After relevant trainings, you do ongoing proactive research and training on new products, technologies and applications. You participate in the Customer Care continuous improvement processes by dealing with complaint and knowledge management. You share your observations and inputs abut operational Efficiency & Process Improvement
  • Electromécanique, électricité et électronique / Electromécanique

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Nom de l'employeur
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Mr Belgium Stepstone
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