Client Project Coordinator (h/f)

Survey Anyplace is a fast growing Belgian online software company. We develop and commercialise a unique application that companies around the globe use to create engaging questionnaires and personalized advice reports.

Some international client names: AstraZeneca, BNP Paribas, Adobe, Edmond de Rothschild Bank, Capgemini, Deloitte and KBC.

Design and set up services are often a key element in our software sales activities. In order to scale our ability to professionally manage all projects, we're looking for a Client Project Coordinator who will be responsible for the following tasks: End-to-end management of client projects (*) The actual delivery of the projects is outsourced, meaning that the coordinator will have to communicate frequently with the outsourcing companies. Interact with customers via chat, email and online meetings (in English) for operational matters, to report progress and discuss issues. Scope, plan and assign project work in a way that the deadlines are achieved and the customer is satisfied Execute pieces of smaller project work or adaptations in a pragmatic way. This involves hands-on work (such as data entry, CSS, HTML,...) in the Survey Anyplace application. Ensure profitability of the projects, with support of senior management Document project work in a way that certain pieces can be re-used for future projects Use state-of-the-art systems to communicate with clients and track project progress Follow-up customers after project completion: ensure that they get the full benefit from our software Contribute to the long-term strategic objective of service differentiation (together with senior management) (*) A typical client project is rather small (1-10 days of work) and consists of the delivery of some kind of set up and/or programming (HTML, CSS) work using our application, sometimes combined with external tool(s). Example projects: create complex questionnaires and PDF reports in Survey Anyplace, implement design of questionnaires and PDF reports, create dashboards using Survey Anyplace and/or Google Data Studio,...

Profil

Customer-first attitude Hands-on and pragmatic mindset Ability to coordinate multiple (remote) subcontractors Some knowledge of HTML, CSS or willing to learn Self-starter: ability to work with limited supervision Great communication skills and team working ability Fluent in English. Fast Learner: willing to learn our software, Survey Anyplace, in depth, Google Data Studio and Zapier, perhaps also other tools. Experience with web technologies is an asset. Minimum 2 years of experience in a client-facing delivery environment

Connaissances linguistiques