Customer Care Representative Benelux (h/f)

We are looking for Two Customer Care Representatives in a Fashionable & Sustainable Textile/Garment company to support the company growth as well as the strong brand image by providing best-in-class Customer Care service.

Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate effectively in order to exceed customer expectations and deliver a premium customer care experience Answer calls professionally to provide information & advice about products, Commercial policy, terms and conditions for existing customers and prospects. Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers¿ experience. Act as an Ambassador by promoting the collection, advising  & visiting customers. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Profil

2 to 5 years working experience in a similar position (experience in the textile industry is an asset) You are fluent in Dutch and French , with a good level of English Knowledge of ERP, Word, Excel and Outlook Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics Excellent communication skills - verbal and written Customer-oriented Team spirit Problem-solving Prioritization skills Adaptability

Connaissances linguistiques