IT Support Engineer (m/v)

What will be your tasks and responsibilities as IT Support Engineer at ASP? Together with your team, you are responsible for the operational management of the infrastructure of the clients assigned to you. You provide our clients with operational support (1st line). Helping customers with support is a normal task to start the job; the more experienced you get the more complex your task will become. As our IT Support Engineer, your responsibilities will include: · Serve as the first point of contact for customers seeking technical assistance over the phone or email · Perform remote troubleshooting through diagnostic techniques and pertinent questions · Determine the best solution based on the issue and details provided by customers · Walk the customer through the problem-solving process · Direct unresolved issues to the 2nd line support · Provide accurate information on IT products or services · Record events and problems and their resolution in logs · Follow-up and update customer status and information · Pass on any feedback or suggestions by customers to the appropriate internal team · Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise · Remaining up to date with technology evolutions and making sure your knowledge remains ahead of the curve · Gain experience, become an expert in your field and guide your colleagues with their complex technical questions · Be part of our 24x7 support team

Profil

How do you qualify for this position? At ASP we are looking for motivated and energetic colleagues and not just a list of skills; however experience with the following would be ideal: You will need the following skills: · Speak fluently English and French or Dutch (written and spoken) · Bachelor or similar in IT · Hands-on experience with Windows/Linux/Mac OS environments · Good understanding of computer systems, mobile devices and other tech products · Aibility to diagnose and troubleshoot basic technical issues · Familiarity with remote desktop applications and help desk software · Methodical, organized and client oriented · Work in a team as well as independently · Take the client¿s needs into consideration and you are a good communicator · You are skilled in creating and enhancing high quality rated as-build documentation, implementation procedures and processes. · A real problem solver and you have an eye for details · Stress resistant and you are not afraid of a fast-paced environment.

Connaissances linguistiques