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Customer Service Coordinator (m/v)

Ref 1417111

Geactualiseerd op 02 april 2021 via CATERPILLAR DISTRIBUTION SERVICES EUROPE

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This position is the second point of contact for the dealer on customer service and order processing issues. Each Customer Services Coordinator is assigned as the secondary contact point on an assigned number of dealerships. However, the Customer Services Coordinator addresses all dealer¿s inquiries if necessary.

This position resolves as many problems as needed, corresponding with skill level and experience.  The incumbent may also provide customers limited special price assistance based on guidelines provided by the organization.  Issues beyond the incumbent's skill level or authority are referred to the Customer Service Supervisor and other areas such as Engineering for technical inquiries.  This position also, again commensurate with level of expertise, provides phone training to dealers on new installed programs and system enhancements. The position manages the completion of its own work assignments. The Customer Services Coordinator provides general instructions on what needs to be done, when it needs to be done and how it is typically done.  The jobholder knows in advance the details of what needs to be done to serve customers and the standard procedures in place to accomplish it.  They can change different parts of the standard approach to serve dealers best but cannot add or delete procedures without approval.  Assists at dealer training sessions and represent the organization during quarterly dealer meetings. Is functioning as back-up resource for the Customer Service Supervisor for all questions related to workload distribution, dealer escalations and the correlated decisions. Monitors and coaches the junior representative in his/her daily tasks Out of scope are all people related matters.


The position requires knowledge of all Caterpillar products, product applications or merchandising programs.   Personal computer skills and familiarity with various software packages are required. Good human relations/negotiation skills are required to develop a cooperative work relationship with others inside and outside the department. The Customer Services Coordinator: Designs own daily work independently. Leads projects to improve and/or install standard work. Reinforces high quality standards driven by company objectives. Identifies and corrects systems and program problems in a timely manner. Trains and mentors junior customer service representatives. Translates technical knowledge into business solutions. Develops a high degree of business acumen.


Nederlands : Goed
  • Transport en logistiek / Aankoop en logistiek

Hoe solliciteren?

Naam van de werkgever
Mr Belgium Stepstone

solliciteren via Web site

Opgelet! Het is niet nodig om Actiris te contacteren voor deze werkaanbieding. De vacature werd opgesteld door de werkgever. Actiris is niet verantwoordelijk voor de inhoud ervan en eventuele inbreuken tegen de wetgeving. Toch een opmerking over deze werkaanbieding? Aarzel dan niet om Actiris in te lichten.