Night Coordinator, Emergency Reception Center, St-Lambrechts-Woluwe (6 months) M/V/X

Beschrijving van het bedrijf

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Beschrijving van de functie

Millions of people are fleeing war, hunger, persecution or natural disasters. Most of them are in Third World countries. But also in Belgium people arrive in search of a new home and a safe haven. At the request of the government, Red Cross-Flanders receives applicants for international protection while they wait for the outcome of their procedure.
Are you motivated to help with this mission? Come join our team and have an imediate impact.

Job description:
* You are responsible for the proper functioning of the night supervisors and the quality basic care in the reception center during the night;
* You manage two teams that alternate and ensure good communication between them as well as between the night and day teams;
* You coach the night team in the individual supervision of residents and in dealing with verbal and non-verbal aggression;
* You observe problems and trends during night work in the center and report these to center management;
* You support the night supervisors in solving problems and follow-up on important cases with center management.
* You report to the center manager;
* You are responsible for writing procedures for night supervisors and optimizing processes.

Jouw profiel

* You hold a higher education degree,  preferably in a humanities field;
* You have at least 2 years of experience working with people from different cultural backgrounds;
* You have extensive experience in conversation techniques, including experience in psychosocial counseling of people in vulnerable situations;
* You have previous experience in managing and coaching of a team;
* You have experience in safety management and dealing with aggression;
* You possess the ability to tackle problems independently and act quickly;
* You can work fluently and efficiently with different applications within MS Office;
* You speak and understand English fluently (= the working language in the cen-ter); any other language is an asset.
* You are empathetic and diplomatic, but can also set clear boundaries;
* You are systematic and administratively accurate;

Taalvaardigheden

• Engels (troef)

  • Begrijpen : Vaardig - (C1)
  • Schrijven : Vaardig - (C1)
  • Lezen : Vaardig - (C1)
  • Spreken : Vaardig - (C1)

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