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Customer Care Coordinator (h/f)

Ref 1258806

Geactualiseerd op 30 augustus 2020 via BPOST

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bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for everyone.

Within this story, we are looking for a Customer Care Coordinator for the Key Account Service Desk team at our Parcels & Logistics department.


The Key Account Service Desk is responsible for handling complaints and questions from the top 150 bpost parcels of customers. As a Customer Care Coordinator, you and the Customer Care Manager are responsible for the management, coordination and improvement of processes, workload / resource planning, quality and productivity monitoring and reporting. About the job The job as a customer care coordinator consists of 2 large parts. On the one hand the operational part: You make the daily workload & resource planning in function of the needs. You manage escalations and do the daily operational follow-up. You develop training materials for the agents and also give training courses yourself.   And on the other hand, an optimisation component: You analyse, improve and secure the processes and process documentation. The Customer Care Manager is your sparring partner and together you raise customer satisfaction to a higher level.
  • Commerce et support à la vente / Représentation commerciale

Hoe solliciteren?

Naam van de werkgever
BPOST
Contactpersoon
Mr Belgium Stepstone
Presentatiewijze

postuler via le site Web

Website
http://www.stepstone.be/offres-d-emploi----1815278-inline.html?cid=Partner_ActirisExport
Opgelet! Het is niet nodig om Actiris te contacteren voor deze werkaanbieding. De vacature werd opgesteld door de werkgever. Actiris is niet verantwoordelijk voor de inhoud ervan en eventuele inbreuken tegen de wetgeving. Toch een opmerking over deze werkaanbieding? Aarzel dan niet om Actiris in te lichten.