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Service Delivery Manager (m/v)

Ref 1264097

Geactualiseerd op 05 september 2020 via EXPERIS BELGIUM

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Trilingual Service Delivery Manager (not open to freelancers) Job Description You would be responsible for the business management and delivery of contracts within an account or group of accounts. This involves maintaining and developing customer relationships, managing customer satisfaction, and delivering contract commitments within cost targets. Main focus of the role is to achieve contract renewal and to identify potential additional business opportunities within accounts and adding viable opportunities in the CRM system. You will provide customers with an overview of service delivery activities and updates on ongoing projects. The SDM conducts customer presentations, organizes and presents information to convey major points clearly and persuasively. Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met, is crucial. Problems are dealt with promptly and appropriately. Ownership for resource deployment including recruitment of contractors, identifying & resolving key resource risks. Roles & Responsibilities Delivery Management -Cost, Quality and Time: Be responsible for quality of the technical services/products delivered meeting the contractual SLA's, quality and costs Manages the specific capacities (supply and technical qualifications) to meet the technical resource demand Contributes to the labour and delivery strategy, utilizing 3rd parties where appropriate Be responsible to drive standards and automation to deliver the service to our EMEA clients Ensures Service Delivery issues are rapidly resolved and communicated Responsible for Service delivery performance to meet or exceed Industry Benchmarks Organization Management: Manages the organization based pre-defined and agreed KPI's Builds a high performance organisation that consistently meets CDS objectives and goals Owns service delivery financials (Time Tracking) and drives plans to optimise utilisation, mitigate bench, manage direct and indirect s...
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Hoe solliciteren?

Naam van de werkgever
EXPERIS BELGIUM
Contactpersoon
Mr Belgium Stepstone
Presentatiewijze

solliciteren via Web site

Website
http://www.stepstone.be/offres-d-emploi----1815980-inline.html?cid=Partner_ActirisExport
Opgelet! Het is niet nodig om Actiris te contacteren voor deze werkaanbieding. De vacature werd opgesteld door de werkgever. Actiris is niet verantwoordelijk voor de inhoud ervan en eventuele inbreuken tegen de wetgeving. Toch een opmerking over deze werkaanbieding? Aarzel dan niet om Actiris in te lichten.