Aller au contenu principal

Service Advisor Gent (m/v)

Ref 1272892

Geactualiseerd op 17 september 2020 via OFFRE D'UNE AUTRE REGION

Retour à la liste
The Role Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Centre; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. Responsibilities
  • Answer Phone Calls, Emails and Drive In¿s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, email in no less than 5 minutes.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail critical.
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.
  • Perform detailed daily record keeping and reporting.
  • Handel - Ondersteuning verkoop / Handelsvertegenwoordiging

Hoe solliciteren?

Naam van de werkgever
OFFRE D'UNE AUTRE REGION
Contactpersoon
Dhr. Daan Driever
Presentatiewijze

een motivatiebrief en een C.V. te versturen via e-mail

Email
ddriever@tesla.com
Opgelet! Het is niet nodig om Actiris te contacteren voor deze werkaanbieding. De vacature werd opgesteld door de werkgever. Actiris is niet verantwoordelijk voor de inhoud ervan en eventuele inbreuken tegen de wetgeving. Toch een opmerking over deze werkaanbieding? Aarzel dan niet om Actiris in te lichten.