3rd Line Support Engineer / System Administrator (h/f)

We are eagerly looking for a 3rd Line Support Engineer / System administrator with very good knowledge of Cisco Technologies for a client of ours in Antwerp.

Ideally someone who lives in Antwerp or the nearby outskirts (Deurne, Merksem, Wilrijk, Hoboken, etc.).

You will work on the existing infrastructure where your knowledge of Cisco will be necessary You will have to use your troubleshooting skills, mainly on network related incidents but not limited to You will have the chance to manage small technical projects You will create and maintain (technical) documentation

Profiel

What are we looking for in the ideal candidate At least 3 years experience as senior support/systems admin Proficient in Dutch and English A positive attitude and customer-focused service mindset Skills and affinity to manage/maintain the documentation (both as knowledge base and for on-boarding) Skills and affinity to on-board and coach other employees Technical skills Experience with Cisco networks is a MUST seeing the existing infrastructure ITIL certified Prior experience with ITSM tools and processes (ServiceNow preferred) Microsoft 365 - ¿Modern Desktop Administrator Associate certification¿ certified Skilled in Microsoft Office (incl. O365) Prior experience in working with Microsoft PowerShell Experience of networking (HP/Cisco) with good troubleshooting capability Prior experience with, printing solutions, monitoring (e.g. PRTG/SolarWinds), IP telephony Experience in managing small technical projects. Ambition to get certification (Prince) Basic knowledge of Cloud solutions. Preferably Azure Experience in creating and maintaining (technical) documentation

Talenkennis