Night Auditor M/W/X

Description de l'entreprise

The contemporary Crowne Plaza Brussels Airport is located a stone's throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux.
The hotel is part of The Corporate Village which consists of 76,000 m2 office space and is home to many national and international companies.
All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience a Night Auditor (m/w/x) will check in and out guests efficiently, and make sure they have all they need for a great stay. 

Website : https://www.ihg.com/crowneplaza/hotels/nl/nl/brussels/bruzm/hoteldetail

Description de la fonction

Help guests - you'll be happy to help if someone needs a toothbrush or directions for example

Look smart - wear your uniform with pride

Act as Manager on Duty:
Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
Dealing and managing the guest's complaints
Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures

Maintains intimate knowledge of departmental standards and procedures

Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation

Maintains cashier float and ensures accurate daily report of all money received

Keep abreast of all modifications to accounting policies and procedures

Responsible and attends to guest's requests of using the service of safety box at all times

Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).

Performs the audit balances and prepares all works for audit

Checks night report, prepare morning report and prepare all necessary forms for guest arrivals

Maintains comprehensive knowledge of standards reservation procedures including correct forms to use and how to interpret availability sources within the reservation systems

Takes personal interest and pride to ensure that the front desk work area is kept clean and in orderly state at all time

Maintain high standards of the hotel with particular regard to the importance of IHG loyalty program members and other VIP's

Ensure that the security tours are done as per safety procedure

Assist in the Room Service

Comply with Hotel Rules & Company Grooming Standards

Familiarise yourself with emergency and evacuation procedures

Profil

Experience in Night Audit with an accounting background is an asset

Excellent communication, guest service & time management skills

Team player yet able to work independently

Ability to work effectively in a fast-paced and multi-tasked environment

Knowledge of Opera PMS is an asset

Look smart and wear your uniform with pride

Bachelor's degree/Higher education qualification

Minimum of 2 years of experience in hospitality (Front Office)

Basic math skills are used frequently when handling cash or credit

Have the ability to work a flexible schedule including weekends and/or holidays

Must speak fluent English, French and or Dutch.

Being passionate about people and service

Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.

Avantages du poste

Determined Contract (6 months) with eventual prolongation in view of an undetermined period

Full time (23h-7h)

Competitive salary

Life insurance after 6 months of employment

Health insurance for you and your family members after 6 months of employment

Public transport fully reimbursed, transportation costs partly

One meal per shift

Employee rate at IHG hotels worldwide

Informations supplémentaires

Interested ?
Send your cv and motivational letter to Mrs Veronica Silva, HR Coordinator

E-mail : bruzm.job@ihg.com