Night Auditor M/W/X
Référence 4121211 | Créé le 07 novembre 2023
- Lieu : 1831 - Diegem
- Temps de travail : Temps plein
- Type de contrat : Contrat à durée déterminée
- Famille de métiers : Horeca / Hôtellerie
Description de l'entreprise
The contemporary Crowne Plaza Brussels Airport is located a stone's throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux.
The hotel is part of The Corporate Village which consists of 76,000 m2 office space and is home to many national and international companies.
All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace.
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience a Night Auditor (m/w/x) will check in and out guests efficiently, and make sure they have all they need for a great stay.
Website : https://www.ihg.com/crowneplaza/hotels/nl/nl/brussels/bruzm/hoteldetail
Description de la fonction
Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
Look smart - wear your uniform with pride
Act as Manager on Duty:
Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
Dealing and managing the guest's complaints
Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Keep abreast of all modifications to accounting policies and procedures
Responsible and attends to guest's requests of using the service of safety box at all times
Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
Performs the audit balances and prepares all works for audit
Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
Maintains comprehensive knowledge of standards reservation procedures including correct forms to use and how to interpret availability sources within the reservation systems
Takes personal interest and pride to ensure that the front desk work area is kept clean and in orderly state at all time
Maintain high standards of the hotel with particular regard to the importance of IHG loyalty program members and other VIP's
Ensure that the security tours are done as per safety procedure
Assist in the Room Service
Comply with Hotel Rules & Company Grooming Standards
Familiarise yourself with emergency and evacuation procedures
Experience in Night Audit with an accounting background is an asset
Excellent communication, guest service & time management skills
Team player yet able to work independently
Ability to work effectively in a fast-paced and multi-tasked environment
Knowledge of Opera PMS is an asset
Look smart and wear your uniform with pride
Bachelor's degree/Higher education qualification
Minimum of 2 years of experience in hospitality (Front Office)
Basic math skills are used frequently when handling cash or credit
Have the ability to work a flexible schedule including weekends and/or holidays
Must speak fluent English, French and or Dutch.
Being passionate about people and service
Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.
Avantages du poste
Determined Contract (6 months) with eventual prolongation in view of an undetermined period
Full time (23h-7h)
Life insurance after 6 months of employment
Health insurance for you and your family members after 6 months of employment
Public transport fully reimbursed, transportation costs partly
One meal per shift
Employee rate at IHG hotels worldwide
Send your cv and motivational letter to Mrs Veronica Silva, HR Coordinator
E-mail : firstname.lastname@example.org
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