Sales Excellence Delivery Manager H/F/X
Référence 4148399 | Créé le 15 novembre 2023
- Temps de travail : Temps plein
- Type de contrat : Contrat à durée indéterminée
- Famille de métiers : Commerce et support à la vente / Vente
Description de la fonction
Bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for every employee.
Within this context, we are looking for a Sales Excellence Delivery Manager to make a significant contribution in improving the effectiveness and efficiency of the sales force.
The main duties of the Sales Excellence team : drawing up management reports on the commercial activities, support the monthly performance review process, provide input to forecast and budget iterations on a quarterly basis, drive the bottom-up exercise on an annual basis and roll out target setting. The team analyzes the evolution of our volumes, the sales, identify, follow the trends and provide interpretation on the causes. They also organize the flow of the financial results. Tasks and responsibilities Provide reportings Analyze the problems (turnovers, difference in volumes, habits of the clients) Seize the opportunities Challenge the Sales teams : via the Powerbi reportings, analysis number of client visits, calls, management of complaints Establish diagnostics - where are we qua sales, projects , organize boot camps , prepare the training documentation for the newcomers (knowledge of products) and structural toolbox, prepare quarterly marketing topics (follow-up with the Sales and Marketing teams) Determine the processes end-to-end (triggers, identification of the problems, negotiation and solutions in the complex situations.
ProfilAffinity financial/pricing aspect Assertivity (be able to challenge, push the Sales when needed) Project management Analysis (performances reviews, annual plan), structure, organization Continuous balance with the priorities Reactive (solve urgent issues) Good knowledge of the two national languages (FR/NL - be able to coach FR/NL team members) Good use /knowledge or adaptation to the new CRM (Sibel to Microsoft) Personality quite autonomous, stress resistant, get things done Good communication, empathy, collaboration with other teams (central function, in permanent collaboration with the Sales)
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