Stefanini - NV - Monitoring Analyst H/F/X

Description de l'entreprise

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.

Description de la fonction

We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team!
Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a leader in the aviation sector.
 
In this position, you will be the 1st line of support to monitor the behavior of critical-business systems and services, and responsible to take initial actions to diagnose, analyze, and restore systems/services. You will be working closely with other operational and network technical teams. Therefore teamwork, ability to work proactively and self-learning skills are essential for the role.
 
 

Key responsibilities

•  Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission critical systems)
•  Managing alerts raised by monitoring systems according to internal procedures
• Apply procedures to restore systems and services and take part in planned and unplanned interventions
• Provide first line support to internal and external customers via phone, email and walk-in.
• Report, document and follow up incidents/tasks in the appropriate tools
• Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises
• Review technical documentation and contribute to the on-going improvement of the working procedures
• Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)

 

Job requirements

 
Professional skills and required qualifications:

• 1+ year of experience on Networking specific Support (focus on Monitoring activities)
• Good knowledge of network topologies (LAN/WAN) and operating experience in TCP
• Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes
• Good knowledge of Unix/Linux/Windows
• Experience with Ticketing Tools and standard Office applications
• Good understanding of infrastructure support
• Ability to strictly follow operating procedures and manuals, strong sense of customer service
• Ability to read, write and speak English is mandatory
• Ability to work in a shift work environment. Flexibility to cover shift changes with short notice

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
 
 

What we offer

• Competitive salary and benefits package, including Meal Vouchers, Ecocheques
• Due to shifts and nature of the role (24*7 environment with on call and night shifts), you get premium payment for certain hours (night shift, weekends) and even if On Call is not activated, we consider it and paid it as a full working day
• Hospitalization and group insurance
• Extra vacation days
• Opportunities to learn and develop: training programs; Yearly Cecas certification
• Personalized career path within the organization
• Exposure to an international environment as part of a multicultural team spread across Europe
• Loyalty Bonus

 

What's next

 
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message and we'll be happy to...

Compétences linguistiques

• Anglais (atout)

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