Stefanini - Senior Deskside Technician H/F/X

Description de l'entreprise

We are a global company with 35 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.

Description de la fonction

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the ForeFront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
 
Key Responsibilities

• Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance;
• Help the 1st and 2nd level support to resolve escalated support requests;
• Deploy patches on all machines (excluding servers) in collaboration with client;
• Validate and implement updates of business applications on the current master image;
• Validate the master on all new machines in case of acquisition of new model of machines;
• Support and document IOS issues (iPhone/iPad);
• Perform first diagnosis of network issues and qualify them - escalate them to the appropriate support group / network provider;
• Perform tests to validate changes of infrastructure in collaboration with client providers;
• Cover the 3rd level support of the system architecture - which means: 
  • Test and document changes according to client instructions / procedures;
  • Maintain postmaster scripts (VBS. DOS. PowerShell) for the installation of new applications and updates;
  • Test and adapt the master scripts for the installation on the new machines;
  • Take part in maintenance operations of the computer equipment with the support team;
  • Create and maintain scripts to automate the installation of applications.

 
In order to ensure the good execution of the mission, the Senior Deskside Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:

• Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
• Knowledge of PowerShell, Knowledge of Windows server, E-mail systems, Microsoft Sharepoint;
• Knowledge of IOS - iPhone and iPad;
• MS certified preferable;
• Successful experiences of a transition phase, ideally ITIL certified;
• Knowledge on backup / restore tool is required;
• Advanced knowledge of virtualization, networking and telecommunications;
• Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows;
• Connectivity technologies (ADSL, UMTS, ISDN, WiFi);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
  
• Language skills: Proficiency in local language and a good level of English.

 
Behavioral skills required:

• Excellent customer-facing skills and interpersonal skills;
• Independent and proactive thinking;
• Relationship builder both within the team and across the entire organization;
• Personal resilience and ability to complete projects within tight deadlines;
• Good time management and prioritization practices.

 
 
Diversity & Inclusion 
Here at the Stefanini Group, we value plurality and equity,...

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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