Mail & Hospitality Concierge M/V/X

Description de la fonction

- Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination.
- Develop and maintain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
- Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
- Act as first point of contact for all activities and emergencies, always remaining alert.
- Serves as contact person, taking ownership of any challenges that may arise.
- Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
- Handle meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
- Handle and coordinate food and beverage requests for the bookings across multiple BNY offices.
- Work closely with hospitality team to set up and deliver catering in the managed spaces.
- Handle on-floor conference room activities, ensuring client spaces are kept organized.
- Provide input and manage reporting on a regular basis.
- Manage the incoming and outgoing mail process and other duties related to mailroom activities.
- Support local Facilities team to ensure it works effectively together and in close co-operation with client and colleagues to deliver professional customer-focused service.
- Motivate and guide the Facilities team in the performance of their duties and assist them to maximize their potential.
- Advise and guide the team in the pursuit of their tasks at both a day-day and strategic level.
- Manage Switchboard activities, direct calls accordingly.
- Communicate requests to the appropriate internal support departments as needed.
- Have a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Profil

- A passion for delivering Service Excellence Standard to provide transformational service in hospitality.
- A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
- A mindset to take ownership and responsibility within and outside one’s job domain.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
- Is open and receptive to feedback, shares and actions.
- To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
- Is empowered to make decisions, guide behavior and escalate issues appropriately.
- Excellent oral and written communication skills- fluent in French and English, both spoken and written, are a requirement, Nederland is a plus.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- Associates degree or equivalent professional VIP client facing work experience.
- Ability to adhere to the company’s policies and procedures and seek support if any doubt or escalation needed.

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

• Français (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Avantages du poste

The Mail & Hospitality Concierge is a flexible role that provides general office support via a variety of clerical activities and related tasks; mail attendant, switchboard management, reception duties, greets and directs visitors and catering coordinator.

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