Helpdesk | Make the difference in IT M/V/X

Description de la fonction

Tired of routine support roles? Here's your chance to join a fast-growing international tech company in Brussels (Evere) where every ticket is a new challenge and every solution you deliver makes a real difference.

We're looking for a curious, motivated Helpdesk Engineer who enjoys digging into problems, learning on the go, and helping users succeed. 

Helpdesk - What You'll Do

• Be the trusted first contact for users via phone, email, and chat.
• Troubleshoot issues across Windows, Active Directory, Microsoft 365, and related systems.
• Manage tickets end-to-end, keeping users informed and satisfied.
• Escalate complex incidents when needed, but never lose ownership.
• Share knowledge by creating user-friendly documentation and quick guides.

• Spot opportunities to improve how we work and suggest better solutions.

   

Profil

Helpdesk - What You Bring

• IT degree or equivalent hands-on experience.
• 3+ years in a helpdesk or technical support role.
• Fluent in English and Dutch (French is an asset).
• Solid experience with Windows environments, Active Directory, Microsoft 365, and ticketing systems.
• Strong communication skills, patience, and a real service-oriented mindset.
• Curious, eager to grow, and motivated by solving problems.

• Team spirit combined with a proactive, can-do attitude.

   

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

Helpdesk - What We Offer

• A role in an international, innovative tech environment in Zaventem.
• A clear path for career development and growth.
• Competitive salary plus extra-legal benefits.
• A supportive, collaborative, and dynamic team atmosphere.

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