1st Line Support Engineer | Grow Through Practical Experience M/V/X

Description de la fonction

Do you have some initial experience but feel like you're going in circles and not learning anymore? There's a solution.

Our partner, a company where IT is at the heart of everything they do, is looking for an enthusiastic, motivated, and curious team member eager to learn.

1st Line Support Engineer - Your Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, or chat.
• Troubleshoot and resolve user issues or escalate them to higher-level IT teams when necessary.
• Install, configure, and maintain IT equipment such as computers, printers, and mobile devices.
• Monitor and respond to IT tickets in the service management system, ensuring timely resolution.

• Document solutions and maintain knowledge base to improve efficiency and support processes.

   

Profil

1st Line Support Engineer - Your Profile

• Motivated and customer-oriented IT professional with hands-on first-line support experience.
• Skilled in troubleshooting hardware, software, and network issues efficiently.
• Able to identify problems, provide effective solutions, and escalate complex cases when needed.
• English and Dutch speaker (French is a nice asset).
• Thrives in fast-paced environments and committed to delivering excellent user support.

• Contributes to team efficiency by documenting solutions and sharing knowledge.

   

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

1st Line Support Engineer - The Offer

• Opportunity to gain hands-on experience in IT and helpdesk support.
• Continuous learning and professional growth in a dynamic IT environment.
• Work with cutting-edge technology and tools.
• Competitive salary package
• Meal vouchers and net allowances
• Group and health insurance coverage
• Access to professional training and certification programs

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