Customer Success Manager M/V/X

Description de l'entreprise

Our client (who is the hiring company), is a leader in media intelligence, is looking for a talented Customer Success Manager to join its Brussels team. Specializing in media monitoring and analysis, our client supports over 700 customers (major brands and public figures) in managing their reputation and media presence, thanks to a SaaS.

Description de la fonction

As a Customer Success Manager, you will be the privileged point of contact for a portfolio of about twenty key Dutch-speaking clients. Your role will consist of:

• Onboarding: assisting new clients in getting started with the platform and its multiple features.
• Engagement: organizing monthly webinars to provide personalized follow-up, gather feedback, and optimize platform usage.
• Opportunity detection: identifying additional client needs and transmitting them to the Sales team to develop revenue.
• Collaboration: working closely with the Sales, Pre-Sales teams, and Analyst experts to offer an optimal customer experience.

Profil

• 💻 You are passionate about media and new technologies and have a good knowledge of the Belgian media landscape, particularly in Flanders.
• 👂 You are perfectly fluent in Dutch and French
• 🤝 You have excellent interpersonal skills and a keen sense of customer service. You are comfortable in managing B2B relationships with high-level contacts.
• 🚀 You are proactive, autonomous, and results-oriented.
• 💥 You have proven experience (minimum 3 years) in a similar role, ideally in the SaaS or Marketing sector.
• 💡 You are tech-savvy and have an appetite for complex digital platforms. You are able to analyze client needs and propose personalized solutions.
• 💪 You have the soul of a mentor and are ready to support more junior members of the Customer Success team.

Diplôme

• Supérieur non universitaire
• Supérieur universitaire

Compétences linguistiques

• Néérlandais (requis)

  • Comprendre : Expérimenté + (C2)
  • Écrire : Expérimenté + (C2)
  • Lire : Expérimenté + (C2)
  • Parler : Expérimenté + (C2)

• Français (requis)

  • Comprendre : Indépendant + (B2)
  • Écrire : Indépendant + (B2)
  • Lire : Indépendant + (B2)
  • Parler : Indépendant + (B2)

Avantages du poste

• A strong company culture: join a close-knit and dynamic team within a human-sized and fast-growing company.
• A stimulating environment: work at the heart of the Belgian media ecosystem and develop cutting-edge expertise in media monitoring.
• A competitive salary package: enjoy an attractive fixed salary, a quarterly performance-based bonus, net expense reimbursement, an end-of-year bonus, and a flexible cafeteria plan.
• Close management: collaborate directly with the CEO, a true mentor involved in the daily life of his teams.

Informations supplémentaires

The name of the company hiring for this CSM role will only be disclosed once your application has been received.

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