New Business Travel Agent M/V/X

Description de l'entreprise

At Keolis, Belgium's leading private mobility company, every day is an opportunity to make a real impact for our passengers, our partners, our people and our planet.
Keolis, a major global player in the field of mobility, operates in Belgium a fleet of more than 2,500 vehicles and employs over 3,000 people. With around forty subsidiaries spread across the entire Belgian territory, Keolis actively helps shape the mobility of tomorrow, working closely with its partners.

As a global operator active in 13 countries across 4 continents, Keolis offers a wide range of mobility solutions: buses, coaches and taxis in Belgium, as well as autonomous metros, trams, shared bikes, trains and other innovative alternatives around the world. Our commitment to new forms of mobility reflects our active contribution to protecting the planet.

Description de la fonction

Will you be our next New business Travel Agent?
Do you have a passion for tourism, organisation and customer contact? As an Incoming & Travel Agent at Keolis Travel, you ensure that our domestic and international travellers enjoy a smooth and worry-free experience. You are the main point of contact for our customers, partners and guides, combining commercial insight with operational precision. With your enthusiasm, language skills and attention to detail, you contribute to the success of our Travel activities.

Your mission
You support and organise touristic and incoming activities for Brussels City Tours by Keolis Travel. You ensure smooth planning, coordination and administration of our tours and group trips. In addition, you provide commercial support and help build strong customer relationships.

Your responsibilities
Organisation & operations

• Organise and follow up on incoming tourist activities.
• Manage reservations (phone, email, website, hotels, tour operators).
• Prepare daily tours and transfers.
• Welcome customers, organise hotel pick-ups and tour departures.
• Ensure a positive and professional customer experience.
• Follow up on files and quotations, including administrative processing.

Commercial & customer focused

• Actively contribute to sales activities and customer retention.
• Maintain contact with existing clients and prospect new customers.
• Ensure accurate information in quotations.
• Contribute to pricing policy, quality and service.
• Manage and monitor social media.

Teamwork & collaboration

• Work closely with colleagues from the sales and operations teams.
• Contribute to a positive and efficient work environment.

Quality & continuous improvement

• Represent Keolis positively with customers and partners.
• Monitor customer satisfaction and relay feedback to the appropriate teams.
• Actively contribute ideas for new services, improvements and efficiency.
• Participate in projects and initiatives launched by the group.

Profil

• Bachelor's degree in tourism or equivalent through experience.
• Experience in tourism, hospitality, or customer-oriented services is an asset.
• Sociable, stress-resistant, and enjoys working with people.
• Fluent in French, Dutch, and English; knowledge of other languages is a plus.
• Strong administrative skills and a keen eye for detail.
• Basic knowledge of digital tools and reservation systems.
• Flexible and willing to work on weekends according to the schedule.

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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