Monitoring Analyst H/F/X

Description de la fonction

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team! Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a leader in the aviation sector. In this position, you will be the 1st line of support to monitor the behavior of critical-business systems and services, and responsible to take initial actions to diagnose, analyze, and restore systems/services. You will be working closely with other operational and network technical teams. Therefore teamwork, ability to work proactively and self-learning skills are essential for the role. Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission critical systems); Managing alerts raised by monitoring systems according to internal procedures; Apply procedures to restore systems and services and take part in planned and unplanned interventions; Provide first line support to internal and external customers via phone, email and walk-in; Report, document and follow up incidents/tasks in the appropriate tools; Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises; Review technical documentation and contribute to the on-going improvement of the working procedures; Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc.);

Profil

1+ year of experience on Networking specific Support (focus on Monitoring activities); Good knowledge of network topologies (LAN/WAN) and operating experience in TCP; Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes; Good knowledge of Unix/Linux/Windows; Experience with Ticketing Tools and standard Office applications; Good understanding of infrastructure support; Ability to strictly follow operating procedures and manuals, strong sense of customer service; Ability to read, write and speak English is mandatory; Ability to work in a shift work environment. Flexibility to cover shift changes with short notice;

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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