Customer Advisor FR/NL M/V/X

Description de l'entreprise

Our client, a well-established company that is actively looking for a dynamic and service-minded Customer Advisor to join their team. The company values customer satisfaction, teamwork, and clear communication.

Description de la fonction

As a Customer Advisor, you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience.

Tasks :

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  Answer incoming customer calls and emails in Dutch and French
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  Respond to live chat inquiries via Chatter
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  Assist customers with product or service-related questions
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  Investigate and resolve customer complaints or issues
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  Follow up on open cases and ensure timely resolution
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  Keep internal systems updated with accurate customer information
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  Collaborate closely with internal departments (sales, logistics, etc.)

Profil

We are looking for a Customer Advisor that :

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  You are perfectly bilingual in Dutch and French (spoken and written)
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  You have strong communication and interpersonal skills
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  You are dynamic, proactive, and customer-focused
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  You are comfortable with handling multiple channels (calls, emails, chat)
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  Previous experience in a customer service or contact center environment is a plus
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  You are organized and capable of working independently as well as in a team

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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