Sales Support Coordinator (Order-to-Delivery) M/V/X

Description de la fonction

Our client is a well-established supplier of technical products serving industrial clients across Europe. Known for quality, reliability, and customer focus, they deliver tailored solutions and support long-term partnerships.

As a Sales Support Coordinator, you'll be the operational link between customers, the sales team, and internal departments. You'll manage the full order-to-delivery cycle, ensuring smooth communication, accurate processing, and timely execution.

Tasks :

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  Collaborate with the sales team, who prepare offers and pricing for clients
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  Receive and process purchase orders once offers are accepted
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  Enter orders accurately into the ERP system
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  Send order confirmations and transformations to clients
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  Initiate the internal sales/purchase process by informing the procurement team
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  Check warehouse stock and coordinate transportation to ensure timely delivery
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  Prepare and issue invoices
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  Handle customer inquiries, complaints, and service issues with professionalism
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  Maintain regular communication with clients regarding order status, availability, and delivery timelines
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  Support the sales team with administrative tasks and customer follow-up
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  Ensure accurate documentation and data management in ERP and CRM systems
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  Assist in generating reports and tracking KPIs related to order fulfillment and customer satisfaction

Profil

We are looking for a Sales Support Coordinator that :

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  Experience in Sales Support, Customer Service, or Internal Sales, ideally in a technical or industrial environment
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  Strong proficiency in Dutch (spoken and written) is essential
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  Excellent communication in English and French
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  Familiarity with ERP systems (SAP or similar) and MS Office
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  Detail-oriented, organized, and proactive
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  Comfortable working cross-functionally in a fast-paced setting
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  Customer-focused with a hands-on mentality

Avantages du poste

Our client offers :

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  A stable and growing company with a strong reputation in its sector
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  A collaborative and supportive team environment
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  Opportunities for professional development and training
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  Competitive salary and benefits package
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  Convenient location with easy access

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