Aftersales backoffice assistant - HVAC - Zaventem (Replacement) M/V/X

Description de la fonction

Join a leading international company specializing in industrial compressors, heat pumps, and cooling systems. With almost a century of expertise, our client provides energy-efficient and sustainable HVAC solutions worldwide. At the European headquarters in Zaventem, you'll join a collaborative and service-driven team where accuracy and teamwork make the difference.

As an Aftersales Back Office Assistant, you support the full aftersales process, from quotation to invoicing. You'll ensure smooth coordination between customers, the service team, purchasing, and logistics to deliver a high-quality customer experience.

Key responsibilities

• Process customer orders and ensure accurate data entry into the system.
• Prepare and follow up on quotations for spare parts and service interventions.
• Coordinate with internal teams (purchasing, logistics, warehouse) to ensure timely delivery of products and services.
• Handle customer inquiries and provide professional, solution-oriented responses.
• Manage documentation and reporting related to aftersales activities.
• Maintain up-to-date records of customer interactions, orders, and service cases.
• Monitor and follow up on pending requests or open issues until resolution.
• Support the team in administrative tasks, invoicing preparation, and process improvements.

Profil

A successful Aftersales Back Office Assistant should have:

• A background in customer service, order administration or administrative support.
• Proficiency in working with databases and CRM systems.
• Strong organizational skills and attention to detail.
• Excellent communication skills in English, both written and verbal, and a good level of command in Dutch.
• A proactive and solution-oriented mindset.
• The ability to work effectively in a team and independently.

This is a temporary replacement contract of 3 months, with a possibility of extension depending on business needs and performance.

Avantages du poste

Our customer offers you:

• Competitive salary: €2,800 - €3,500 gross/month (depending on experience).
• 3-month temporary replacement contract, with the potential for extension.
• 37.5-hour workweek, flexible hours.
• Attractive benefits: meal & eco vouchers, insurance coverage, and a net expense allowance.
• Thorough onboarding and training in a stable, international, and sustainable company.

If you are looking for a challenging and rewarding role as an Aftersales Back Office Assistant, apply now to join the team and make a difference!

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