Innova - Customer Complaints Officer (Banking) H/F/X

Description de l'entreprise

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs around 50,000 professionals worldwide and reports annual sales approaching $3 billion. Through our global distribution centres in North America, Asia and Europe, we provide our customers with strategic technology and business transformation solutions, enabling them to operate as leaders in their fields. Since the official acquisition of VOLT in September 2023, INNOVA has boosted its capacity to provide effective staffing solutions across a range of industries and skill areas, including IT & Telecoms, Digital Entertainment, Engineering, Finance and Life Sciences.

Description de la fonction

Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?
Then the position of Complaints Case Manager might be just for you!
Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients.
If you have a passion for quality and believe in continuous improvement, we'd love to meet you.

Your responsibilities

As a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z.
Your key tasks will include:

• Analyzing complaints independently and assessing their impact.
• Collaborating with other departments to gather all relevant information and shape effective solutions.
• Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.
• Identifying structural improvements to help optimize internal processes.
• Maintaining strong product knowledge and striving for efficient, high-quality resolutions.

What we're looking for

You are someone who:

• Works independently with a proactive and positive attitude
• Thrives in a complex environment where teamwork and communication matter
• Is accurate, organized, and solution-oriented

Qualifications:

• Bachelor's degree or equivalent experience
• Strong command of Dutch (mandatory)
• Good understanding of banking products
• Basic knowledge of French.

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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