Talent Finder - IT & Maintenance Technician H/F/X

Description de l'entreprise

Founded in 2001, Alterface is a global leader in interactive technologies for themed entertainment. We design and deliver interactive dark rides, theatres, walkthroughs, and the award-winning Erratic® Ride, combining creativity, technology, and project management expertise to craft unforgettable visitor experiences.

Description de la fonction

Are you passionate about technology, problem-solving, and hands-on maintenance?
To strengthen our technical team, we are seeking a motivated IT & maintenance technician to ensure the reliability and performance of our interactive attractions.

Operating worldwide, Alterface collaborates with leading partners and clients across the attractions industry to bring cutting-edge interactivity to life.
At Alterface, we don't just add interactivity to entertainment - we bring passion to it. Every day, our team works with dedication to create high-quality, media-based attractions that bring friends and families together. Whether providing innovative technology or delivering complete turnkey solutions, we strive to achieve the perfect harmony between technology and emotion.

As an IT & Maintenance Technician at Alterface, you will play a key role in ensuring the smooth operation and long-term reliability of our interactive attractions around the world. You will be the link between our technology and our customers - providing technical support, maintaining systems, and keeping the magic of our experiences alive. This is a hands-on position combining IT expertise, field maintenance, and direct customer interaction in a dynamic international environment.

Responsabilities

IT tasks:

• Solve technical problems and investigates elevated issues; confirm the validity of problems and seek solutions related to more complex issues.
• Execute triages and provides technical assistance in a multi-tiered platform environment. Troubleshoot a wide variety customer incident request and updates, resolve, or escalate to appropriate groups; and handle multiple incidents simultaneously.

Maintenance tasks:

• Answer daily customer calls & messages
• Assist customers to troubleshoot and fix issues happening on their attractions
• Go on site to maintain customer rides & train the customers' maintenance teams
• Prepare & follow up shipments of Hardware for the customers
• Coordinate with technical team to solve issues
• Follow the repair work of the Hardware sent at the office by the customers
• Keep track and document every maintenance done in data base
• Participate to the internal permanence shifts (Hotline support)
• Maintain a stock of spare parts for the customers
• Synchronize with maintenance teams in Asia and USA
• Suggest improvement on the production and training process based on data from the maintenance
• Provide specifications to technical team for maintenance tools needed for the maintenance

Profile

Technical skills:

• Knowledge of PC imaging and Image Deployment; and installation, troubleshooting; support of specialized applications that are utilized by our company
• Knowledge of basic and complex troubleshooting for PC\Mac, Network printing devices, and Local printing devices.
• Good understanding of electrical, electronic, Audio/Video and IT
• Strong written and oral communication; interpersonal and listening skills to communicate with customers, and management alike; the ability to build relationships.
• Exceptional analytical and problem resolutions skills to include root cause analysis and corrective action
• Fluent in French and English
• Available to travel on site

Personal qualities:

• Ability to absorb information quickly
• Excellent attitude, phone etiquette, written, and verbal communications and people skills.
• Empathy with customer
• Organized and autonomous
• Ability to make decision, delegate and negotiate

Specific working...

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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