Customer Service Assistant M/V/X

Description de la fonction

This position is with a medium-sized company in the retail industry. They are committed to delivering quality products and a seamless shopping experience to their customers.

As a Customer Service Assistant your responsibilities are:

• Entering and processing customer orders in the system
• Managing customer contact via email and phone (approx. 50/50 split)
• Handling diverse B2B customer inquiries
• Supporting the digitalization of processes

Profil

A successful Customer Service Assistant should have:

• Dynamic, outgoing, and proactive in finding solutions
• Comfortable working with different clients and product categories
• First experience in a customer-oriented role is a plus, but not required
• Strong knowledge of Dutch and French required
• Responsibility for customers across Belgium
• Basic knowledge of ERP systems is necessary

Avantages du poste

Our client offers you:

• An opportunity to work in a reputable company in the retail industry.
• A supportive and engaging working environment
• Valuable experience in customer service and retail operations.

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