Complaint Officer - Insurance Sector M/V/X

Description de l'entreprise

Our client is a well-established service provider active in mobility and consumer support.

Description de la fonction

As a Complaint Officer, your responsibilities are:

• Assess and follow up on incoming complaints across multiple channels
• Communicate professionally and solution-oriented with customers
• Identify recurring issues and suggest process improvements
• Collaborate with internal teams to resolve cases efficiently
• Log and manage cases in the CRM system
• Report on complaint trends and customer satisfaction

Profil

A successful Complaint Officer should have:

• Minimum 2 years of experience in customer service or complaint handling
• Obtained a bachelor's degree
• Strong communication skills in Dutch and French, with a good level of English
• Empathetic, diplomatic, and stress-resistant
• Detail-oriented with solid administrative skills
• Comfortable with digital tools and CRM platforms

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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