Software Support Engineer | Only for IT Lovers M/V/X

Description de la fonction

Support clients with their technical challenges while collaborating with the devs? Combine infra and code in a role where these two worlds come together!

Dreaming of a role that blends development and infrastructure? We've got the perfect fit.

Our partner is looking for a Software Support Engineer to be the go-to for customers, ensuring clear, professional communication while collaborating with the development team to solve issues fast.

Software Support Engineer - What's the job about ?

• Serve as primary contact for customers, ensuring clear, professional communication.
• Register, classify, and manage incidents via the ticketing system.
• Investigate and troubleshoot issues, escalating to development when needed.
• Monitor support tickets to ensure timely resolution and SLA compliance.

• Collaborate with teams in Brussels to maintain strong inter-team relationships.

   

Profil

Software Support Engineer - Who are you ?

• Bachelor's degree in IT or equivalent experience; strong problem-solving skills.
• Knowledge of databases (MSSQL/Oracle) and ability to write complex queries.
• Understanding of REST APIs, network basics, and Windows OS administration.
• Familiarity with IIS, Microsoft Azure, source control, and basic C#/.NET.
• Fluent in Dutch, French, and English with a positive, proactive attitude.

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

Software Support Engineer - What's the offer?

• Full-time, permanent contract in Brussels with hybrid work model.
• Autonomy and responsibility from day one in a dynamic software team.
• Attractive remuneration and fringe benefits package.
• Supportive and collaborative team culture focused on innovation and development.

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