Customer Service Representative M/V/X

Description de la fonction

Our client is a leading international logistics service provider with operations across Europe. With decades of experience in the industry, the company specializes in transportation, warehousing, and supply chain solutions for a wide range of sectors, including automotive, aerospace, healthcare, and high-tech.

They combine a strong fleet network with innovative technologies to deliver efficient, reliable, and customer-focused logistics services. Known for their flexibility and commitment to quality, they support both multinational corporations and local businesses in optimizing their supply chains.

As a Customer Service Representative, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction.

1. Customer Service & Client Support

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  Act as the first point of contact for clients regarding orders and operational inquiries.
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  Support the order entry process by providing accurate information to ensure complete bookings.
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  Prepare client reports, performance analyses, and gather information for review meetings.
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  Communicate proactively with clients about specific shipment details.
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  Analyze and resolve issues related to orders, delivery deadlines, conditions, and rates.

2. Customer Service & Account Development

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  Proactively contact clients to identify additional load opportunities or new business.
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  Take responsibility for customer satisfaction and actively improve it where necessary.
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  Develop, strengthen, and maintain long-term relationships with clients.
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  Keep transport records up to date to ensure timely invoicing.

Profil

We are looking for a Customer Service Representative that :

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  Minimum 2 years of professional experience in the logistics sector, ideally in customer service or transport planning.
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  Excellent communication skills in both English and French; knowledge of Dutch is a strong asset.
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  Willing to work full-time with flexibility (shift rotation: mornings/evenings and occasional weekends).
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  Strong knowledge and interest in automated planning systems and TMS (Transport Management Systems).
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  A real team player, but also able to work independently when needed.

Avantages du poste

Our client offers :

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  A full-time position.
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  The prospect of a permanent contract.
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  Opportunities to prove yourself and develop professionally.
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  A dynamic working environment with enthusiastic colleagues.
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  Attractive working conditions (to be discussed).

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