Front office operations - Insurance M/V/X

Description de la fonction

This organization is a well-established player in the insurance industry. It operates as a mid-sized company with a strong presence in Bruxelles, offering a stable and professional work environment.

Tasks of a Front office operations assistant:

• Answer incoming calls from customers facing travel or vehicle-related emergencies
• Evaluate each case and identify the best course of action.
• Coordinate with external partners such as towing services or medical providers
• Follow up on cases until full resolution
• Keep customers informed and reassured throughout the process
• Handle administrative tasks related to assistance requests

Profil

A successful Front Office Operations professional in Insurance should have:

• Strong communication skills in both English, French and Dutch
• Calm and solution-oriented under pressure
• Willing to work flexible hours
• Customer-focused with an people-first approach
• Experience in contact centers or assistance services is a plus

Avantages du poste

Our customer offers you:

• A fair and rewarding salary package
• Meal vouchers, eco cheques, and transport reimbursement
• A shift bonus and a 13th-month salary
• A permanent position in a professional and team-oriented environment

If you are ready to take on this Front Office Operations role in Bruxelles within the insurance industry, we encourage you to apply today!

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