Front office operations - Insurance M/V/X

Description de l'entreprise

This organization is a well-established player in the insurance industry. It operates as a mid-sized company with a strong presence in Bruxelles, offering a stable and professional work environment.

Description de la fonction

Tasks of a Front office operations assistant:

• Answer incoming calls from customers facing travel or vehicle-related emergencies
• Evaluate each case and identify the best course of action.
• Coordinate with external partners such as towing services or medical providers
• Follow up on cases until full resolution
• Keep customers informed and reassured throughout the process
• Handle administrative tasks related to assistance requests

Profil

A successful Front Office Operations professional in Insurance should have:

• Strong communication skills in both English, French and Dutch
• Calm and solution-oriented under pressure
• Willing to work flexible hours
• Customer-focused with an people-first approach
• Experience in contact centers or assistance services is a plus

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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