Customer Care Agent - Hasselt - DU/FR/EN /X) M/V/X

Description de l'entreprise

Our client is a well-established medium-sized company operating in the business services industry. They are known for their expertise in delivering professional solutions and maintaining high standards in their operations.

Description de la fonction

As a Customer Care Agent your responsibilities are:

• Responding promptly to customer inquiries via phone, email, or other communication channels.
• Providing accurate information about insurance products and services.
• Resolving customer issues and complaints in a professional manner.
• Updating customer records and ensuring data accuracy.
• Collaborating with internal teams to address customer needs effectively.
• Identifying opportunities to enhance customer satisfaction and loyalty.
• Adhering to company policies and compliance standards.
• Participating in training sessions to stay updated on industry developments.

Profil

A successful Customer Care Agent should have:

• Previous experience in a customer-facing role within the business services industry.
• Strong communication and problem-solving skills.
• A proactive and service-oriented mindset.
• Familiarity with insurance products or willingness to learn.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) tools.
• Fluency in Dutch, English and/or French; additional languages are a plus

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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