Freelance- Process Engineer Customer Service M/V/X

Description de la fonction

Our client is a well-established organization operating in a dynamic B2B service environment. They are in the process of strengthening their operational excellence and seek an expert to support process optimization initiatives.

• Assess, structure, and redesign operational processes and work instructions
• Align procedures across multiple internal departments
• Coach team leaders on process documentation and operational tools
• Facilitate workshops to identify opportunities for efficiency
• Monitor service quality and support continuous improvement actions
• Act as a key point of contact for process governance and standardization
• Promote agile values such as transparency, commitment, and adaptation

Profil

• Strong analytical mindset with the ability to model processes clearly
• Skilled communicator who can facilitate discussions and influence stakeholders
• Confident negotiator capable of gaining buy-in at various organizational levels
• Creative problem-solver with resilience and a proactive approach
• Customer-focused, quality-driven, and committed to meeting expectations
• Team player who embraces learning, collaboration, and agile principles
• Fluent in French and Dutch; English is an asset but not required
• Bachelor's or Master's degree (or equivalent experience)

Avantages du poste

• A role where you can directly shape process excellence
• An opportunity to work in an agile, collaborative, and supportive culture
• Professional development and continuous learning possibilities
• Competitive compensation aligned with your expertise

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