Customer Service Manager - Healthcare & Life Science M/V/X

Description de l'entreprise

The employer is a well-established, medium-sized organisation within the life science industry. They are committed to providing high-quality services and fostering a professional work environment.

Description de la fonction

As a Customer Service Manager your responsibilities are:

• Lead and supervise the customer service team to ensure efficient operations.
• Optimise office processes and implement automation tools for efficiency
• Ensure accurate follow-up of procurement, sales, and service procedures
• Coordinate quotations, orders, and tenders in compliance with company standards
• Act as a key liaison between internal teams and external stakeholders
• Contribute to continuous improvement initiatives and digital transformation projects

Profil

A successful Customer Service Manager should have:

• Bachelor's degree or equivalent experience in administration or management
• Previous experience leading an administrative or customer service team
• Fluent in Dutch and French; good command of English
• Strong organisational and prioritisation skills with attention to detail
• Proficiency in modern IT tools; Excel expertise required, ERP knowledge (SAP) is a plus
• Collaborative mindset and ability to manage cross-functional interactions

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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