Customer Service Representative M/V/X

Description de l'entreprise

Our client is based in Brussels and evolves in the retail industry.

Description de la fonction

As a Customer Service Representative at our client, you will have the following responsibilities :

• Act as Single Point of Contact for your portfolios of clients.
• Ensure timely and accurate product delivery.
• Handle orders, pricing, and service complaints.
• Provide proactively solutions to clients.
• Keep the database up to date regarding contract and prices for example.
• Monitor orders, prepare order/shipment/backorder reports.
• Support the Sales department with commercial activities.
• Handle customer compensations.

Profil

The ideal Customer Service Representative for our client would have the following skills :

• A Master Degree
• At least 2 years of experience in customer support.
• Fluency in French, English and Dutch.
• Experienced with ERP for order management (Ideally SAP).
• Analytical mindset & strong communication skills.
• Customer-focused with a commercial mindset.
• Team Player mentality.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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