Customer Experience Representative H/F/X

Description de l'entreprise

Our client is a global, market-driven company that develops specialty chemical solutions to enhance the quality, performance, and value of its customers' products while reducing their environmental impact

Description de la fonction

• Manage the entire order-to-cash cycle: receipt, verification, and entry of customer orders in SAP.
• Check product availability in collaboration with planners (Schedulers).
• Ensure proactive and regular communication with customers regarding their orders, deliveries, and any changes.
• Organize transportation with warehouses and carriers, and track deliveries.
• Manage consignment stock and customer inventory levels via dedicated portals.
• Handle service quality-related complaints and ensure full follow-up (analysis, corrective actions, resolution).
• Manage sample orders and coordinate shipment with external providers.
• Collaborate closely with account managers, internal teams (logistics, finance, planning, SAP support), as well as external customers and suppliers.
• Prepare order confirmations, create deliveries in SAP, and select the correct batches according to customer requirements and internal rules.
• Monitor invoicing and resolve any issues in coordination with the accounts receivable team.

Profil

• Bachelor degree in logistics or international trade, or previous experience in supply chain organizations with customer focus
• Knowledge of international trade techniques and regulations (ex: Incoterms)
• Computer Literate . Fluent in English and at least one other European language
• Knowledge of SAP is an asset.
• Export experience is an asset

Success Competencies:

• Focus on customers . Collaboration (Teamwork) . Results orientation
• Planning and Execution
• Analysis
• Open communication

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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