RCMP - Teamleader Sales IKEA for Business B2B - 36u H/F/X

Description de la fonction

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!
You will: - Lead, coach and develop your co-workers- Empower and coach your co-workers through knowledge, trust and motivation so they are armed to support customers and reach the selling goals in the best way possible. You will do this by monitoring and giving feedback on their sales methods, selling goals, productivity and quality both on an individual level and on a team level. - Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need - Build a committed team with a strong culture based on customer focus, high performance and pride in their work- Coach co-workers in their daily efforts to improve their skills, according to what you agreed on in their development plans- Be involved in the hiring procedure of new co-workers- Monitor and secure a follow-up to make sure your team respects the work ethic in compliance with the internal regulations and legislation including consumer protection, risk, environment, health and safety- Give feedback to our staffplanning department and our business analyst to secure the right need of co-workers and secure a high quality of customer contacts within your department.

Profil

To be successful in your role, you need to have: - A natural fit with our core values and vision of creating a better everyday life for the many people- A passion for sales and customer satisfaction- Strong people management skills; working with people gives you energy. You can take responsibility and delegate when necessary- Very good organization skills: you build the structure that is needed to boost the productivity of both your coworkers and yourself by prioritizing and organizing your work and the work of others- Preferably a good knowledge of digital and remote selling techniques, both reactive and proactive- You are a business-minded team player; you get energized by driving business growth and contributing to overall success of IKEA trough collaboration- An elaborated experience when it comes to working with customers - The ability to identify the need and enable change in ways of working within the team when needed- Strong communication skills and a strong ability to communicate in Dutch, French and English.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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