Customer Care M/V/X

Description de la fonction

Our client is based in Brussels and evolves in the IT sector.

As a Customer Care Specialist at our client, you will have the following responsibilities:

• Act as Main point of contact for our client's customers.
• Search for solutions and offer customer focused solutions to ensure the best quality of service to the customers.
• Assist our client in the evolution of its processes within the Customer Care department.
• Build long lasting relationship with your customers and create adapted added value offers for your portfolios of customers.
• Work with internal and external stakeholders to find the best solution for customers.

Profil

The ideal Customer Care Specialist for our client would have the following skills :

• A Bachelor Degree or a Master Degree.
• At least 2 up to 5 years of experience in customer support.
• Fluency in French, Dutch & English.
• Analytical mindset & strong communication skills.
• Customer-focused mindset.
• Team Player mentality.

Avantages du poste

• Brussels-based position
• Strong company culture
• Optimized package with interesting benefits
• Hybrid work policy in place

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