Customer Service Representative FR/ENG M/V/X

Description de l'entreprise

Our client is a leading international company in the home appliances industry, known for its high-quality products and commitment to innovation and customer satisfaction.

Description de la fonction

Tasks :

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  Manage customer orders from entry to delivery, ensuring timely follow-up and accuracy.
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  Act as the primary contact for French- and English-speaking customers, providing clear and professional communication.
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  Handle inquiries regarding products, orders, shipments, and after-sales service.
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  Collaborate closely with internal teams such as logistics, supply chain, and finance to resolve issues.
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  Ensure proper use of SAP for order processing, tracking, and reporting.
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  Monitor order status and proactively inform customers of any changes or delays.
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  Support the improvement of customer satisfaction by delivering a professional and solution-oriented service.

Profil

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  Fluent in French and English (both written and spoken).
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  Previous experience in Customer Service with a focus on the order-to-cash cycle.
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  Solid working knowledge of SAP (mandatory).
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  Strong organizational skills and attention to detail.
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  Customer-oriented mindset with excellent communication skills.
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  Ability to work effectively both independently and within a team.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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