Customer Service & Trade Compliance Specialist M/V/X

Description de l'entreprise

Our client is a well-established medium-sized organization operating in the industrial/manufacturing industry. They are known for their commitment to delivering high-quality products and services to their customers.

Description de la fonction

The International Trade team has adopted a global approach to customs classification for their units and products, aligned with the regulations of the Customs Organization and local country requirements. To support this process, we are looking for a Customer Service & Trade Compliance Specialist who will work with SAP and act as a key contact point for internal stakeholders and external partners.Tasks:

• Provide customer-focused support by managing customs classification in SAP-GTS for selected products and countries
• Retrieve and clarify product information from technical specialists to ensure smooth communication with customs experts
• Apply existing customs classification rulings across the companies and ensure consistency
• Align customs tariff code usage with suppliers, brokers, and internal teams to guarantee compliance and efficiency
• Act as a liaison between trade compliance processes and other internal IT developments impacting customs tariff codes
• Support stakeholders by explaining and justifying classification decisions in a clear and service-oriented manner

Profil

We are looking for a Customer Service & Trade Compliance Specialist that :

• Bachelor's degree or equivalent experience in administration, trade, or customer service
• Strong customer service mindset: proactive, responsive, and solution-oriented
• Excellent coordination, follow-up, and communication skills across different countries and cultures
• Structured work approach with attention to detail
• Proficiency in Excel; experience with SAP and BI-reporting tools is an advantage
• Fluent in English (spoken and written); additional languages are a plus
• Willingness to travel occasionally, especially during the initial 6-month learning and onboarding period

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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