Customer Services and Administration Officer FR/NL M/V/X

Description de la fonction

A pharmaceutical company 

For the support of the Finance & Administration department, we are actively looking for a Customer Services and Administration Officer with following profile:

? Obtained degree: You have a Bachelor degree or equivalent by experience

? Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English.

? MS Office: You have a very good knowledge of MS Office (Outlook - Excel - Word - PowerPoint)

Job description:

Main tasks:

. As a customer services officer you are the direct contact person for our customers

. Manage and ensure response of all incoming phone calls and customer service inquiries

. Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)

. Responsible for the follow-up of orders from A to Z

. Gather all information necessary to start the return/credit note procedure - complaints

. Manage the commercial conditions granted to specific customers

. Follow-up sale orders issues between us and the warehouse

. Manage the stock loadings for new products

. Responsible for the samples and inventories

. Analyze & report business results and market data to Management

. Deliver administrative support to the Sales Manager - Retail products and Business Lead - Hospital products

. Change or adapt prices in Oracle

. Responsible for certain tasks of the monthly closing process

Profil

Ideal profile:

. You have a first proven experience in a similar role

. You have strong communication skills

. You have a good knowledge of Excel and like working with numbers

. You like to work in team and don't hesitate to help others

. You are not afraid to work in a growing company and a dynamic, changing environment

. You are stress-resistant

. An experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Avantages du poste

What we offer:

. As Customer Services Officer you will be working in a dynamic and international environment.

. You will have a permanent contract and flexible working hours with the possibility of working partially from home.

. The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and other extra-legal advantages:

                        o Monthly reimbursement of costs

                        o Meal vouchers of 8€/working day of which 6,91€ paid by the company

                        o Group insurance (pension plan and invalidity)

                        o Hospital insurance

                        o Monthly transportation allowance

                        o Mobile phone subscription

                        o Laptop

                        o Eco-cheques

                        o Yearly sector bonus according to JC200

. Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date)

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