Customer Service Representative Cargo & Logistics M/V/X

Description de l'entreprise

Our client in Zaventem specializes in pharmaceutical logistics and provides services that are crucial to the healthcare sector.

Their activities include:
. Transport and storage of time-critical and temperature-sensitive products, such as medicines, vaccines, and advanced therapies (e.g., cell and gene therapy).
. Cold chain and cryogenic storage to keep products under strict temperature conditions.
. Medical courier services and support for clinical studies, including the delivery of materials for clinical trials and decentralized trial solutions.
. GXP- and GMP-compliant processes, meaning they adhere to strict quality and safety standards in the pharmaceutical supply chain.

Their location in Zaventem serves as a strategic hub for these specialized logistics services.

Description de la fonction

Our client in Zaventem specializes in pharmaceutical logistics and is currently looking for a Customer Service Representative to join their team.

Primary Duties:

• Deliver excellent customer service and maintain strong client relationships.
• Act as an expert in import and export regulations.
• Review and approve Dangerous Goods shipments.
• Ensure compliance with client-specific handling procedures.
• Accurately enter all customer expectations into job files.
• Create new shipment orders for international routes and provide NFO (Next Flight Out) service.
• Plan international routings and enter clear, precise shipment handling instructions.
• Utilize available resources to research import/export requirements.
• Advise customers on requirements for importing into foreign countries, including customs procedures, duties and taxes, and estimated time in customs based on shipment value.
• Pre-advise destination offices for commodities requiring special attention, such as those needing import permits, formal entry, or oversized shipments.
• Communicate shipment status updates to customers promptly.
• Assist with customer issues such as delays, missing shipments, and price adjustments, striving for quick resolution.
• Coordinate trucking options and verify shipments in transit.
• This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. You will play a key part in ensuring compliance and smooth operations for time-critical and temperature-sensitive shipments in the healthcare sector.

Profil

Experience & Educational Requirements:

• College education and /or industry experience preferred.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.
• Normally requires zero (0) to two (2) years directly related experience.
• Strong customer service skills, strong interpersonal skills, positive attitude & self-motivated
• Good decision making skills & good analytical skills
• Ability to communicate effectively both orally and in writing
• Languages: English, plus Dutch OR/AND French
• Familiarity with our customers services (Transport and storage of time-critical and temperature-sensitive products, such as medicines, vaccines, and advanced therapies (e.g., cell and gene therapy).
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system
• Strong typing/data entry skills

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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