Customer Service Agent M/V/X

Description de l'entreprise

Our client is a medium-sized company operating in the business services industry. They specialize in providing tailored solutions for insurance-related operations and are known for their efficient and results-driven approach.

Description de la fonction

As a Customer Service Representative, your responsibilities are:

• Handling customer inquiries via phone, email, and online platforms efficiently and professionally.
• Providing accurate information about insurance policies and procedures.
• Assisting clients with claims processing and resolving any related issues.
• Collaborating with internal teams to ensure seamless service delivery.
• Maintaining detailed and accurate records of all customer interactions.
• Proactively identifying opportunities to improve customer satisfaction.
• Adhering to company policies and compliance guidelines.
• Contributing to team targets and performance objectives.

Profil

A successful Customer Service Representative should have:

• Experience in customer service within the insurance or business services industry.
• Strong communication skills, both written and verbal.
• Attention to detail and excellent problem-solving abilities.
• Proficiency in relevant software and CRM tools.
• A customer-focused mindset with the ability to remain calm under pressure.
• Fluency in English, Dutch and French.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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