IT Support Engineer (DU/FR/EN) M/V/X

Description de l'entreprise

Our client is a leading insurance company. They are looking for an IT Support Specialist to take part in the company's development.

Based in Brussels, the IT Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions.

Description de la fonction

Your main responsibilities will include:

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

Profil

• Experience providing support in a Windows 10/11.
• Experience providing support on Microsoft Office products, particularly Word/Outlook. Office 365 experience helpful, Exchange and SCCM.
• Extensive experience with computer hardware, printers, smartphones and audio-visual communications equipment.
• Strong customer services skills, interpersonal and team skills (English & Dutch and French are required)

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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